After you let us know the details of your event by filling out our contact form, we will send you an email letting you know if your date is available with a link to give us the final details of everything you would like to rent. Once you are happy with your rentals, all you have to do to reserve your date is pay a 50% non-refundable deposit and sign our contract which we will send electronically and everything will be all set!

To reserve you rentals for your chosen date, we require a 50% non-refundable deposit at the time of the reservation. Why non-refundable? We are human and understand that things can happen. But there are a few reasons why it is standard practice in the rental industry to require a non-refundable deposit. One reason is that when we lock in your date, that date and the furniture reserved is all yours! All other potential clients who inquire about that date, time and items will be turned away, so this becomes a risk to us if there is a cancellation. Don’t worry, if something happens and you need to postpone the event to a different date, we will be more than willing to work with you to try to make any necessary changes.

After the initial non-refundable 50% deposit is made, your remaining balance for the rental will be due at least 2 weeks prior to your delivery date. This allows time for any unknowns and lets us know that you are ready to go!

Don’t worry, we understand how hard it is to juggle all of the planning you have to do. To accommodate for the uncertainty of the final guest count, a 25% reduction in the total rental amount, excluding delivery charges and sales tax, is allowed up to 2 weeks prior to the delivery date. You can also reach out to us if you need to rent more items up to 2 weeks prior to the delivery date and we will do our best to try and accommodate your needs. If you need to change the date of the reservation please reach out as soon as you know and we will do everything in our power to meet your needs.

In the unfortunate event that you have to completely cancel your reservation, keep in mind that the initial 50% deposit is non-refundable as described in the Deposit section above. A minimum of 2 weeks notice will be required for cancellation. Any cancellation made with at least 2 weeks notice from the delivery date will receive a refund of any amount paid over the non-refundable deposit. Any cancellation made with less than 2 weeks notice prior to the delivery date is subject to a 30% cancellation fee.

There is a delivery fee based on distance traveled and other factors. This fee covers delivery, setup, and pickup and is unique to each event. This fee assumes that we can pull the trailer up to the setup area. There may be an additional charge if the delivery is “difficult” and requires extreme hulk strength to carry the rentals an extremely long distance, go up a lot of stairs, navigate an obstacle course, etc. Don’t worry, we aren’t afraid of manual labor, but please let us know prior to booking if your delivery may fit the category of “difficult.” Additionally, one of the items we will ask you to specify in the beginning of this process is a time window for delivery that works for you on your delivery date. This gives us a range of time to work within given the uncertainties of travel and other factors. Once we deliver the items within your time window, we can set them where you want them. We only ask that the site we are delivering to is clear of any obstacles as we are not permitted to touch or move objects that are not our property.

Once we deliver the rentals to you they are all in your hands! Our tables are very well built and sturdy but they are still wood and we just ask that they aren’t abused. Any damage beyond normal wear and tear is the renter’s responsibility and we want to avoid having to hold anyone liable for replacing or fixing a table. Tell uncle Bill that he can’t dance on the tables or use them for firewood. Further details about caring for our tables are in our contract.

Similar to the delivery, you give us a time window and we will be there to collect up our rentals. We are like ninjas, you won’t even notice we are there and we will get out of your way as fast as possible.

We want your experience with us to be perfect, and we want our tables to provide the rustic elegance that you envisioned for your design. After the dust has settled from your amazing event, we will reach out to you to thank you for choosing us as well as to make sure you were happy with our service. We also love to feature photographs on our website of how you incorporated our tables into your beautiful design, so if your photographer is ok with it, feel free to send us some. And if you want to leave a review to be featured on our site as well, this will be your opportunity!